Role & responsibilities

- Lead and Mentor: Supervise a team of AR Representatives and Callers, providing daily guidance, resolving escalated claims, and conducting regular performance evaluations.
- Workflow Optimization: Distribute and manage daily inventory lists, ensuring the team prioritizes high-value claims and critical aging buckets (30, 60, 90+ days).
- Denial & Trend Analysis: Analyze clearinghouse rejections and insurance denial trends to identify systemic issues and collaborate with the billing team to implement corrective root-cause strategies.
- Quality Assurance: Conduct regular audits of team call recordings and billing system notes to ensure accuracy, high collection efficiency, and compliance.
- Client & Management Reporting: Prepare and present weekly/monthly AR performance reports, collection metrics, and Key Performance Indicators (KPIs) to internal leadership and clients.
- Compliance Oversight: Enforce strict adherence to HIPAA regulations and company security protocols across the entire team.

Preferred candidate profile

- Experience: Minimum of [4-6+ years] in US Medical Billing,



with at least [2+ years] in a dedicated supervisory or Team Lead role over AR calling operations.
- Industry Expertise: Comprehensive mastery of the RCM lifecycle, commercial/government insurance guidelines, appeals procedures, and complex denial management.
- Software Proficiency: Advanced hands-on experience navigating multiple EHR/PMS platforms (e.g., eClinicalWorks, Athenahealth, AdvancedMD, Epic) and clearinghouses (e.g., Change Healthcare, Waystar).
- Communication & Leadership: Exceptional English communication skills (verbal and written) with a proven ability to motivate a team and professionally resolve client disputes.
- Analytical Skills: Robust data interpretation abilities, including advanced knowledge of MS Excel (VLOOKUPs, Pivot Tables) for reporting.
- Schedule: Must be available to work standard US night shifts to manage real-time operations and client communications.

Perks and benefits

- CTC: As Per Market Standards
- Collaboration with US leadership team real global exposure

📌 Accounts Recievables (AR) Team Lead (Hyderabad)
🏢 CHAITANYA UNIVERSITY
📍 Hyderabad