DGM Transition (India)

Company: Prestige Group
Job Location: India
Employment Type: Full time

Job Description

Lead the Transition activities of newly completed properties.
Serve as the primary point of contact for Planning & Project team during transitions.
Develop and implement a standard transition framework, SOPs, checklists and project-specific transition plans.
Monitor and respond to customer emails, queries, complaints, and concerns received through designated communication channels.
Maintain regular communication with Project Heads, CRM, and relevant internal teams to address customer-reported issues.
Coordinate with the concerned stakeholders to ensure customer issues are resolved within the agreed timelines.
Communicate clear, professional, and customer-friendly responses.
Maintain a record of customer complaints, requests, actions taken, and resolution status.




Escalate unresolved or critical customer issues to the appropriate stakeholders for timely intervention.
Keep customers informed about the status of their issues and communicate resolutions appropriately.
Ensure qualified and consistent communication with customers and internal stakeholders.
Identify recurring customer issues and share feedback with the relevant teams to support service improvements.
Implement best practices in transition and optimize performance and satisfaction.
Oversee the adoption of technology and tools that streamline transition process.
Prepare and present transition summaries and performance reviews to senior leadership. .

📌 DGM Transition (India)
🏢 Prestige Group
📍 India