Hopscotch is one of India's leading kids fashion brands, offering trendy and affordable clothing for children across 1,300+ cities.
Job Description:
We are hiring Customer Care Associates for a 100% voice process. The candidate will be responsible for handling customer queries, resolving complaints, providing product information and ensuring excellent customer satisfaction.
Key Responsibilities:
- Handle inbound customer calls professionally.
- Resolve customer queries, complaints and order-related issues.
- Assist with order placement, cancellations and service requests.
- Maintain accurate customer interaction records.
- Follow up on unresolved issues and ensure timely resolution.
- Meet daily performance targets (KRA/KPIs).
Eligibility & Requirements:
- Graduate or undergraduate candidates can apply.
- Minimum 2 years of voice process experience.
- Valuable English communication skills.
- Strong customer-handling and problem-solving abilities.
- Candidates residing up to Virar and Thane are eligible.
- Age limit: Up to 40 years.
Shift Details:
- 9-hour working shift, including 1-hour break.
- Rotational shifts between 9 AM and 9 PM.
- 1 weekly off (rotational).
- 100% work from office.
Salary & Benefits:
- Salary as per experience and interview performance.
- Monthly incentives up to ₹5,000.
- Health insurance and PF benefits.
- Overtime opportunities.
Job Location: Dadar, Mumbai
- Interested candidates with prior voice process experience are encouraged to apply!
📌 Customer Care (Mumbai)
🏢 Talacquire Human Resource Management Private
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