Job Description:

Electronic Flight Report (EFR) Management
• Own and manage the end-to-end EFR process across the Inflight Services function.
• Monitor EFR submissions for completeness, accuracy, and timely closure.
• Categorize, analyze, and track operational issues reported through EFRs.
• Coordinate with relevant departments to ensure timely investigation and closure.

Analytics, MIS & Reporting
• Develop, maintain, and automate operational dashboards and MIS reports.
• Generate daily, weekly, monthly, and ad hoc reports for IFS leadership.
• Analyze operational performance data and identify trends, risks and opportunities.
• Track department KPIs and prepare performance scorecards.

Governance & Performance Monitoring
• Monitor action item closures arising from audits, reviews, meetings and operational reports.
• Maintain governance trackers and ensure adherence to timelines.

Business Reviews & Leadership Support
• Prepare presentations, business review packs, management reports and executive summaries.
• Support annual planning,



budgeting and strategic review exercises.

Process Improvement & Automation
• Identify opportunities for process simplification, digitization and automation.
• Participate in projects related to operational efficiency and continuous improvement.

Administration & Coordination
• Provide administrative support to IFS leadership.
• Coordinate meetings, minutes and action trackers.
• Maintain departmental records, trackers and documentation.

Stakeholder Management
• Liaise with internal departments for data collection and action tracking.
• Act as a central coordination point for operational reporting and analytics.

Key Deliverables:

- Timely EFR analysis and closure tracking;
- Accurate MIS and dashboard reporting
- KPI scorecards
- Leadership presentations
- Governance trackers
- Process improvement initiatives
- Administrative support to IFS leadership.

Location: Akasa Air Head Office - Lower Parel - Mumbai

📌 Admin Executive - Inflight Services - Mumbai (India)
🏢 SNV Aviation
📍 India