About the Role

The impact you will make

The Assistant Manager Trainee, Clearinghouse India, will lead the team, drive process improvements, and support existing solutions to enhance service growth and scalability. The ideal candidate will have strong knowledge of HIPAA, EDI, and healthcare X12 transactions, along with experience in large-scale cloud-based healthcare applications. The role requires collaboration within a dynamic team and flexibility in responsibilities, schedule, and location.

What you will do

Major Responsibilities/Activities:

Oversee work queues and allocate resources to ensure accurate routing, timely responses, and efficient service delivery.

Lead, coach, and develop team members through regular feedback, performance reviews, training, and growth opportunities.

Drive operational excellence by monitoring KPIs, streamlining workflows, improving quality, and implementing cost-effective process enhancements.

Ensure compliance with regulatory requirements, organizational policies, and service standards through robust quality controls and corrective actions.

Build an engaged, team-oriented culture by recognizing achievements, addressing employee concerns, resolving conflicts fairly, and supporting retention.

Serve as the key liaison among staff, management, customers, payers, and cross-functional teams, communicating updates, risks, and recommendations clearly.

Lead teams through changes in technology, policies, and procedures by providing structured communication, training, and transition support.

Protect customer satisfaction by monitoring feedback, resolving complaints,



and ensuring timely, high-quality responses to customer and insurance inquiries across email and phone channels.

Escalate significant payer, system, account, or service issues with clear analysis and actionable recommendations; perform additional duties as required to support organizational goals.

Monitoring the Salesforce and FinThrive Analyze dashboards regularly to ensure optimal process health and promptly report any identified issues to the leadership team

What you will bring

Education: Bachelor’s degree or equivalent

Experience: Five or more years in healthcare or customer service preferred

Communication: Excellent written and verbal skills

Problem-Solving: Resolves customer complaints, internal conflicts, and other challenges promptly

Adaptability: Adapts to fast-paced change and helps the team meet evolving requirements

Customer Service: Maintains customer satisfaction and resolves concerns professionally

Change Readiness: Adapts quickly to new technologies, processes, and priorities

Technical Proficiency: Experience with payer portals and Microsoft Office 365

Stakeholder Collaboration: Collaborates effectively with internal and external stakeholders

What we would like to see

Excellent written and verbal communication skills

Proficiency in Microsoft Excel and Presentation development

Flexibility to work U.S. shifts based on business requirements

Customer service experience is preferred

Experience with Salesforce.com is advantageous

Knowledge of the healthcare domain, particularly EDI and X12 transactions

📌 Assistant Manager Trainee (Gurugram)
🏢 FinThrive
📍 Gurugram