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ServiceNow DeveloperJob LocationsIN-RemotePosted Date18 hours ago(05/11/ :33)Job ID # of Openings1CategoryCustomer Support/Technical SupportBanding3Job Purpose

We are seeking a skilled ServiceNow Developer with a minimum of 4 years of hands-on experience to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), Knowledge Management (Knowledge Base), IT Service Management (ITSM), and ServiceNow Communities.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development,



Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

- Design, develop, and implement ServiceNow solutions aligned with business requirements
- Customize and configure modules including CSM, ITSM, Knowledge Base, and ServiceNow Communities
- Develop workflows, business rules, client scripts, UI policies, and integrations
- Maintain and enhance existing ServiceNow applications and services
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Ensure platform best practices, performance optimization, and scalability
- Troubleshoot and resolve platform issues and defects
- Support platform upgrades, testing, and deployments
- Create and maintain technical documentation

Skills & Experience

- Minimum 4 years of ServiceNow development experience
- Strong hands-on experience with:
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Knowledge Management / Knowledge Base
- ServiceNow Communities (Service Portal experience is a plus)
- Proficiency in JavaScript, Glide API, and ServiceNow scripting




- Experience with REST/SOAP integrations
- Good understanding of ServiceNow data model and platform capabilities
- Familiarity with Agile/Scrum methodologies

Desirable Skills

- Knowledge of CMDB (Configuration Management Database) and asset management
- Experience with ServiceNow Discovery or Service Mapping
- Experience with Knowledge Centred Services (KCS) methodology
- ServiceNow certifications (e.g., CSA, CAD)
- Experience with UI Builder or modern ServiceNow UX frameworks

Preferred Qualifications:

- Experience in ITIL-based service management environments.
- Experience with scripting, automation, and ServiceNow AI capabilities.
- ServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus.
- AWS Certified Solutions Architect or similar professional experience is highly desirable.

Why Join Us?

- Opportunity to work with a agile team in a fast-paced environment.
- Continuous learning and career development opportunities.
- Competitive salary and benefits package.
- Flexible work arrangements and remote work options.

If you are a passionate and experienced ServiceNow Developer looking to advance your career and make a significant impact, we invite you to apply today

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes

📌 ServiceNow Developer (India)
🏢 RWS
📍 India