The Cafeteria Sr. executive is responsible for managing the overall cafeteria operations, ensuring high-quality food services, hygiene standards, customer satisfaction, vendor coordination, and smooth daily operations. The role involves managing cafeteria staff, monitoring service quality, ensuring compliance with food safety standards, and continuously improving the employee dining experience.

Key Responsibilities:

Cafeteria Operations Management
Manage end-to-end cafeteria operations, including breakfast, lunch, snacks, beverages, and special events.
Ensure smooth daily operations with effective planning and coordination of resources.
Monitor food quality, taste, presentation, and service standards.
Ensure adequate availability of food, beverages, and consumables during operating hours.
Handle operational issues and ensure timely resolution.

Vendor & Service Management
Coordinate with food vendors, caterers, and service partners to ensure compliance with agreed service levels.
Monitor vendor performance, service quality, and adherence to contractual requirements.
Conduct regular review meetings with vendors and drive improvement initiatives.
Manage inventory, food supplies, and consumable requirements.

Food Safety & Hygiene Compliance




Ensure compliance with food safety standards, hygiene practices, and statutory requirements.
Conduct regular inspections of kitchen, dining areas, and storage facilities.
Ensure proper food handling, storage, and waste disposal practices.
Maintain records related to audits, inspections, and compliance requirements.

Team Management
Supervise cafeteria staff, including service associates, housekeeping personnel, and support teams.
Allocate duties and ensure effective manpower utilization.
Train team members on hygiene, safety, customer service, and operational standards.
Monitor staff performance and maintain discipline.

Customer Experience Management
Ensure a positive dining experience for employees and visitors.
Collect employee feedback and implement service improvements.
Address customer concerns and complaints promptly.
Support special events, employee engagement activities, and corporate gatherings.

Cost & Inventory Management
Monitor cafeteria expenses and support cost optimization initiatives.
Control food wastage and improve resource utilization.
Maintain inventory levels and ensure timely replenishment of supplies.
Support budget planning and cost tracking.

📌 Sr Executive Cafeteria Services Gurugram
🏢 JLL
📍 Gurugram