Client Communication Executive Semi Voice Support Job Description Managing customer interactions and case resolutions through a blended blend of written digital communication /(email, web chat, ticketing/) and targeted voice calls /(outbound follow/-ups, brief clarification calls, or inbound overflow/), maintaining high resolution speed and customer satisfaction Key Duties Manage a blended customer support channel, primarily responding to email queries and live web chat while completing outbound or inbound voice calls required to resolve complex cases.

Analyzes customer requests, processes service tickets, and provides accurate technical or transactional information according to standard operating procedures /(SOPs/). Accurately document all call summaries, email threads, chat transcripts,



and ticket distributions in the CRM database.
Alleviate customer concerns using empathetic verbal communication and transparent, grammatically accurate written responses. Works with back office, technology, or logistics departments to resolve escalated cases within defined Service Level Agreements /(SLAs/).
Maintain operational performance objectives such as Average Handle Time /(AHT/), First Contact Resolution /(FCR/), Customer Satisfaction Score /(CSAT/), and Call/Chat Quality Compliance. We invite you to apply and explore this exciting prospect/!

Warm Regards, HR /- Maria

📌 Client Communication Executive Semi Voice Support Chennai (India)
🏢 GS Infotech
📍 India