We are looking for an experienced and customer-focused Ticketing Executive who can manage travel bookings efficiently and ensure a smooth experience for customers. The ideal candidate should have hands-on experience with Galileo and Amadeus GDS, strong ticketing knowledge and the flexibility to work in both day and night shifts.
Key Responsibilities
Handle flight reservations, ticket issuance, fare quotations, reissues, refunds and cancellations using Galileo and Amadeus.
Manage customer enquiries and provide timely assistance through calls, emails and other communication channels.
Ensure accurate booking details, fare calculations and ticketing documentation.
Handle customer requests from initial enquiry through booking confirmation and post-booking support.
Process customer payments and maintain daily sales and payment reconciliation.
Coordinate with airlines,
travel partners and internal teams to ensure smooth ticketing operations.
Resolve booking-related issues and provide prompt solutions to customer concerns.
Maintain accurate booking records and adhere to company procedures.
Requirements & Qualifications
Minimum 3 years of experience in travel agency ticketing operations.
Hands-on experience with Galileo and Amadeus GDS platforms.
Graduate or diploma qualification in any relevant discipline.
Valuable communication and customer-handling skills.
Robust attention to detail and accuracy in ticketing operations.
Ability to work independently and manage multiple bookings in a fast-paced setting.
Willingness and flexibility to work in both day and night shifts, based on operational requirements.
Pay: ₹25,000.00 - ₹40,000.00 per month
Shift availability:
Day Shift (Required)
Night Shift (Required)