We are seeking a agile and experienced Team Lead for our Banking Voice division in the fintech sector. The ideal candidate will possess a strong background in leading teams within the banking or financial services industry, with a focus on voice operations. As a Team Lead, you will be responsible for overseeing daily operations, ensuring high-quality service delivery, and driving performance improvements within your team.

Key Responsibilities:
Lead and manage a team of banking voice professionals, providing guidance and support to ensure optimal performance.
Develop and implement strategies to enhance customer service and operational efficiency.
Monitor team performance metrics and provide regular feedback to team members.
Collaborate with other departments to align team objectives with organizational goals.
Conduct training sessions and workshops to enhance team skills and knowledge.




Address customer inquiries and resolve issues in a timely manner.
Stay updated on industry trends and best practices to ensure the team remains competitive.

Required Skills:
Proven experience as a Team Lead in a banking or fintech setting.
Strong understanding of banking voice operations and customer service principles.
Excellent leadership and team management skills.
Ability to analyze performance metrics and implement improvement strategies.
Robust communication and interpersonal skills.
Proficiency in relevant software and tools used in banking operations.

If you are a motivated leader with a passion for the banking sector and a commitment to excellence, we encourage you to apply for this exciting opportunity.

📌 Team Lead Banking Voice Mumbai
🏢 AXIS SERVICES
📍 Mumbai