We are seeking a skilled Team Lead for our Banking BPO operations in Andhra Pradesh. The ideal candidate will have a strong background in retail banking and experience in managing non-voice processes. As a Team Lead, you will be responsible for overseeing a team of associates, ensuring that all operations run smoothly and efficiently. You will play a crucial role in maintaining high levels of customer satisfaction through effective team management and process optimization.

Key Responsibilities:
Lead and manage a team of associates in the Banking BPO sector, focusing on non-voice processes.
Ensure that team members are trained and equipped to handle customer inquiries effectively, particularly through chat processes.
Monitor team performance and provide feedback to enhance productivity and service quality.




Collaborate with management to develop strategies for improving operational efficiency and customer satisfaction.
Handle escalated customer issues and provide solutions in a timely manner.
Prepare reports on team performance and present them to upper management.

Required Skills:
Proven experience in a Team Lead role within the Banking BPO sector.
Solid understanding of retail banking processes and customer service standards.
Excellent communication and interpersonal skills.
Ability to motivate and manage a diverse team.
Proficiency in managing non-voice processes and chat support.

If you are a agile leader with a passion for the banking industry and a commitment to excellence, we encourage you to apply for this exciting prospect.

📌 Team Lead Banking Bpo Hyderabad (India)
🏢 AXIS SERVICES
📍 India