We are seeking an experienced Escalation Manager to join our team in the Mumbai region. The ideal candidate will be responsible for managing and resolving escalated customer issues, ensuring that all concerns are addressed promptly and effectively. This role is crucial in maintaining customer satisfaction and loyalty, as well as improving our service delivery processes.

Key Responsibilities:
Act as the primary point of contact for escalated customer issues, ensuring timely resolution and communication.
Collaborate with various departments to address customer concerns and implement solutions.
Analyze escalation trends and provide feedback to management for process improvements.
Develop and maintain solid relationships with customers to foster trust and satisfaction.




Prepare reports on escalations and resolutions to track performance and identify areas for improvement.

Required Skills:
Solid problem-solving skills and the ability to think critically under pressure.
Excellent communication skills, both verbal and written, to effectively interact with customers and internal teams.
Ability to work collaboratively in a team environment and manage multiple priorities.
Experience in customer service or a related field is preferred.

If you are passionate about customer service and have a knack for resolving complex issues, we encourage you to apply for this exciting chance. Join us in making a difference in our customers' experiences and enhancing our service quality.

📌 Escalation Manager Mumbai (India)
🏢 Big Bang HR Advisors
📍 India