We are seeking a dedicated Service Desk Analyst to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support and assistance to our users, ensuring that all service requests are handled efficiently and effectively. As a Service Desk Analyst, you will be the first point of contact for users experiencing technical issues, and your role will be crucial in maintaining high levels of customer satisfaction.

Key Responsibilities:
Respond to user inquiries and provide technical support via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues, including problems related to Microsoft Office and Active Directory.
Document all service requests and resolutions in the ticketing system to ensure accurate tracking and reporting.
Collaborate with other IT teams to escalate complex issues and ensure timely resolution.




Assist in the onboarding process for current employees, including setting up user accounts and providing training on software applications.
Maintain knowledge of current technologies and best practices in IT support.

Required Skills:
Proficiency in Microsoft Office applications.
Familiarity with Active Directory and service desk operations.
Robust problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills.
A customer-focused attitude and a commitment to providing high-quality support.

If you are a motivated individual with a passion for technology and a desire to help others, we encourage you to apply for this exciting chance to join our team as a Service Desk Analyst.

📌 Service Desk Analyst Bengaluru
🏢 White Horse Manpower Consultancy P
📍 Bengaluru