We are seeking a dedicated and skilled Process Associate for our International BPO operations in Maharashtra. The ideal candidate will have a strong background in customer service and voice support, ensuring that our clients receive the highest level of service and satisfaction. As a Process Associate, you will be responsible for handling customer inquiries, providing solutions, and maintaining a positive relationship with clients.

Key Responsibilities:
Manage incoming calls and customer inquiries with professionalism and efficiency.
Provide accurate information and solutions to customer issues, ensuring a high level of customer satisfaction.
Document customer interactions and maintain records of customer feedback.
Collaborate with team members to improve processes and enhance service delivery.




Participate in training sessions to stay updated on product knowledge and customer service techniques.

Required Skills:
Proven experience in customer service, preferably in an international BPO setting.
Solid communication skills, both verbal and written.
Ability to handle challenging situations with a calm and positive demeanor.
Proficiency in using customer service software and tools.
A team player with a proactive approach to problem-solving.

If you are passionate about delivering exceptional customer service and meet the experience requirements, we encourage you to apply for this exciting prospect to join our agile team.

📌 Process Associate International Bpo Pune
🏢 MYNDGATE CONSULTING
📍 Pune