We are seeking a dynamic and experienced Team Lead for our Banking Voice operations in the fintech sector. This role is pivotal in managing and leading a team that provides exceptional customer service and support in international banking. The ideal candidate will possess a strong background in banking operations, excellent leadership skills, and a passion for delivering high-quality service to clients.

As a Team Lead, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets, and maintaining high standards of customer satisfaction. You will play a crucial role in training and mentoring team members, fostering a collaborative and productive work workplace. Additionally, you will be tasked with developing strategies to improve service delivery and operational efficiency.

Key Responsibilities:
Lead and manage a team of banking voice professionals, ensuring adherence to company policies and procedures.
Monitor team performance and provide regular feedback to enhance productivity and service quality.




Conduct training sessions to equip team members with the necessary skills and knowledge.
Collaborate with other departments to streamline processes and improve customer experience.
Analyze performance metrics and implement improvements based on data-driven insights.
Handle escalated customer inquiries and resolve issues effectively.

Required Skills:
Proven experience in a team lead role within the banking or fintech industry.
Robust understanding of international banking operations and customer service principles.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets.
Proficient in using customer relationship management (CRM) tools and performance tracking systems.

If you are a results-oriented leader with a passion for the banking sector and a commitment to excellence, we invite you to apply for this exciting chance to make a significant impact in our organization.

📌 Team Lead Banking Voice Mumbai (India)
🏢 AXIS SERVICES
📍 India