Role : Ticket & Issue Resolution

Experience : Freshers

Notice Period : Immediate

Location : Bengaluru

Monitor incoming supply chain tickets regarding missing inventory, transit damages, and incorrect deliveries.

Provide prompt, effective resolutions. SLA Compliance: Ensure all queries and support tickets are acknowledged and resolved within the defined response and resolution timeframes.

Stakeholder Coordination: Act as a central point of contact, coordinating with internal teams (warehouse, logistics, support) and external partners (vendors, couriers) to resolve operational bottlenecks.

Data & Tracking Management: Daily use of Microsoft Excel to maintain accurate logistics records, update operational trackers, and generate status updates.

Written Communication: Draft clear, concise, and skilled emails to update stakeholders and document incident details.

Qualifications & Requirements Experience & Education Open to Freshers or candidates with 0–2 years of experience in supply chain, logistics, or operations.



Strong logical reasoning and problem-solving skills.

Language & Communication Skills Verbal Proficiency: Fluent in Hindi and English (essential for everyday coordination with vendors, delivery drivers, and internal teams).

Written Skills: Ability to write clear, skilled, and grammatically accurate emails. Technical Skills MS Excel: Basic knowledge of Microsoft Excel (or a strong willingness to learn daily data entry and tracking methods). Basic computer literacy and familiarity with helpdesk/ticketing systems (preferred, but training will be provided).

Key Competencies Customer-Centric Mindset: Focused on swift issue resolution and smooth operational flow. Time Management: Able to prioritize tasks effectively in a rapid-paced environment. Adaptability: Willingness to learn new tools and adapt to changing logistics processes.

📌 Supply Chain Analyst Bengaluru
🏢 Teamware Solutions
📍 Bengaluru