Posted Date: 03 Nov 2026

Function/Business Area: Customer Service

Location: Chennai 5 - Madhavaram

Job Responsibilities
Shortlist, onboard and certify Partner or Technician.
Ensure availability and manage upgrades or terminations.
Conduct initial training, reskilling, upskilling, and periodic refresher programs.
Deliver hands-on field training through OJTs.
Track KPIs and performance metrics of partners and technicians.
Take corrective actions based on evaluation outcomes.
Guide and support issue resolution within TAT to ensure customer satisfaction.
Conduct audits, inventory reconciliation and FTTx device inspections.
Handle walk-in customer interactions, device repairs and swaps, CRM entries, and software upgrades.
Train and support extended service points.




Travel to touchpoints as per requirement.
Handle complaint management, out-calling, and coaching Jio Associates as per need.

Education Requirement
ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)

Experience Requirement
1.5 to 4 Years

Skills & Competencies
Customer Focus
Communication skills
Problem Solving skills
Handset repair skills
Knowledge of spares operations
Knowledge of CRM Systems
Technical knowledge and field team management skills

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Location Map: Chennai 5 - Madhavaram

📌 Jc Digital Repair Specialist 87522941 Chennai
🏢 Reliance Jio Infocomm
📍 Chennai