We are seeking a energetic and experienced Team Lead for our International BPO operations in Karnataka. The ideal candidate will have a proven track record in leading teams, driving performance, and achieving sales targets through upselling and cross-selling strategies. As a Team Lead, you will be responsible for managing a team of customer service representatives, ensuring they are motivated, well-trained, and equipped to deliver exceptional service to our international clients.

Key Responsibilities:
Lead and manage a team of customer service agents, providing guidance and support to achieve individual and team targets.
Implement upselling and cross-selling strategies to maximize revenue opportunities.
Monitor team performance metrics and provide regular feedback to team members.
Conduct training sessions to enhance team skills and product knowledge.




Foster a positive team setting that encourages collaboration and high performance.
Handle escalated customer issues and ensure timely resolution.
Prepare and present performance reports to senior management.

Required Skills:
Solid leadership and team management skills.
Experience in an international BPO environment.
Proven ability in upselling and cross-selling.
Excellent communication and interpersonal skills.
Ability to analyze performance data and implement improvements.
Proficient in using CRM and other relevant software tools.

If you are a motivated leader with a passion for driving team success in the BPO sector, we encourage you to apply for this exciting chance.

📌 Team Lead International Bpo Bengaluru
🏢 AXIS SERVICES
📍 Bengaluru