Job Title: Associate Global Finance Application Support (Finastra FTI)

Experience: 5+ Years

Role: Application Support Trade Finance

We are looking for an experienced Application Support Business Analyst with robust hands-on experience in Finastra Fusion Trade Innovation (FTI) and Trade Finance operations.

Key Responsibilities
Provide L1/L2 application support for Finastra FTI.
Handle incidents, service requests and troubleshooting through ServiceNow/Jira.
Support LC, Collections, Bank Guarantees, Standby LC and Billing modules.
Resolve transaction, workflow, data and system-related issues.
Perform SQL queries and basic data analysis.
Monitor system alerts, batch jobs, interfaces and ensure SLA compliance.
Coordinate with business users, operations and L2/L3 technical teams.




Support UAT, application enhancements, patches and releases.
Maintain SOPs, runbooks and incident documentation.

Mandatory Skills
Advanced knowledge of Finastra Fusion Trade Innovation (FTI) – Mandatory.
5+ years of experience in Trade Finance application support / Business Analysis.
Hands-on experience in L1/L2 application support.
Solid understanding of LC, Collections and Bank Guarantees.
Proficiency in SQL.
Experience supporting middle and back-office Trade Finance operations.
Valuable communication and stakeholder management skills.

📌 Application Support Finastra Fti Bengaluru
🏢 eClerx
📍 Bengaluru