Accounting Customer Support Analyst

Position Responsibilities:
Provide quality accounting software support to clients using Deltek products.
Responds to incoming support requests in a prompt, skilled and helpful manner
Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications:
Experience in customer service and/or software support.
Clearly document all customer interactions, issues and resolution per our best practices guide.
Experience with support of accounting software is desired.
Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.
Proven ability to work successfully in a team setting and effectively organize tasks based on priority.
Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.

📌 Accounting Support Services Analyst Bengaluru
🏢 Replicon
📍 Bengaluru