Job Summary

Santriya Technologies is seeking an AI-Enabled Client Service Executive to coordinate day-to-day service delivery for assigned clients using AI-supported account summaries, issue analysis and documentation while maintaining accurate commitments and governance.

Key Responsibilities
Act as operational contact for client requests, service questions and follow-up actions.
Use AI to summarize account history, prepare meeting notes and identify open actions from controlled sources.
Track SLA, incidents, deliverables, risks, dependencies and commitments.
Coordinate internal owners and provide clients with timely, evidence-based updates.
Prepare service-review packs and trend analysis using verified operational data.
Capture decisions and change requests with transparent scope and approval status.
Identify recurring service issues and recommend process or product improvements.
Escalate commercial, regulatory, legal or material service risks to authorized managers.

AI-enabled ways of working
Use approved GenAI copilots, enterprise search/RAG,



analytics and workflow agents to reduce repetitive work and improve decision preparation.
Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

Human accountability
AI is a copilot, not the accountable decision-maker. The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation. Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

Success Measures
Client satisfaction and action closure improve
Service reviews are data-led
Commitment leakage and ambiguity reduce
Recurring issues decline

📌 Ai Enabled Client Service Executive Chennai
🏢 Santriya Technologies
📍 Chennai