Key Responsibilities
Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
Understand and resolve customer issues within defined SLAs.
Escalate complex issues to senior specialists/team leads when needed.
Document interactions accurately in the CRM system.
Meet KPIs: first contact resolution, response time, quality score, and CSAT.
Adhere to shift schedules, especially during US business hours (night shift).
📌 Associate Technical Support Bengaluru
🏢 Recruise India Consulting
📍 Bengaluru
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