Call Centre Manager Guwahati 0 - 0 (Annual) Posted : 2 Nov 2026 Experience : 5 - 10 Years

Skills

No Record Found Contract Job Type 1 No of vacancies

Description

Location: Guwahati, Assam

Manage the 24x7 call centre, ensuring prompt call handling, dispatch and service quality.

Key Responsibilities
Oversee 24x7 call centre shifts, rosters and staffing
Monitor call handling time, dispatch time and quality parameters
Train and coach call centre executives and supervisors
Ensure functioning of telephony, CAD/CRM and recording systems with the IT team
Analyse call data and submit daily, weekly and monthly reports
Handle escalated calls and complaints

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Perks

Salary as per organisational norms. Provident Fund & ESIC as applicable.

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Others Details

Education Bachelor's Degree Industry Hospital and Health Care Department Operations Zipcode Region Assam Country INDIA

Attached information

📌 Call Centre Manager Guwahati
🏢 Community Action through Motivation Programme
📍 Guwahati