Minimum 6 months of experience in an International BPO Chat Process.
Prior experience in the US Telecom domain will be preferred.
Robust customer service orientation with the ability to provide quick and accurate resolutions.
Excellent written English communication skills (Minimum B2 Level proficiency).
Typing speed of 40 WPM with 90% accuracy is mandatory.
Hands-on experience in handling dual chat/multiple chat interactions simultaneously in a B2C workplace.
Robust troubleshooting, problem-solving, and analytical skills.
Ability to manage customer queries professionally while maintaining quality standards.
Comfortable working in night shifts and split weekly offs.
Should be willing to work from the office on all working days.
Good time-management and multitasking abilities.
Proficient in using chat support tools and CRM applications.




Demonstrates adaptability, attention to detail, and a customer-first approach.
Freshers are not eligible for this role.

Role: Operations Support - Other,

Industry Type: BPM / BPO,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

International Chat ProcessInternational Voice ProcessCustomer SupportVoice Process

International BPOUS ProcessInternational ProcessInternational CallingInternational Call CenterRotational ShiftsCustomer ServiceCustomer Handling

📌 Customer Associate/senior Customer Associate Chat Process Pune
🏢 Tech Mahindra
📍 Pune