Yes Bank

– FCU (Fraud Containment Unit)

Process : Voice Process

Job Title: FCU Executive – Fraud Containment Unit

Location : Airoli, Mumbai

Salary : Up to ₹32,000 Gross per month

Shift Timing : Day Rotational Shifts

Weekly Off : One Rotational Week Off

CIBIL Score: Minimum 700 (Mandatory)

Roles & Responsibilities :
Handle inbound customer calls related to fraudulent transactions and suspicious banking activities.
Assist customers with fraud-related queries, complaints, and concerns.
Identify and report suspicious transactions in accordance with banking procedures.
Coordinate with relevant internal departments for fraud investigation and containment.
Ensure timely resolution and proper documentation of fraud-related cases.
Maintain accurate records of customer interactions and case updates.
Adhere to the bank's policies,



regulatory guidelines, and compliance standards.

Eligibility Criteria:
Graduate in any discipline.
Prior experience in banking, customer service, fraud management, or voice processes will be preferred.
Excellent verbal communication and customer-handling skills.
Basic knowledge of banking operations and computer applications.
Positive analytical, problem-solving, and coordination skills.
CIBIL score of 700 or above is mandatory.
Must be comfortable working in day rotational shifts and rotational weekly offs.

Interested candidates who meet the above criteria can share their updated resumes for further consideration.

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