Key Responsibilities
Handle and resolve customer complaints and escalations professionally.
Manage high-priority and critical customer concerns.
Coordinate with internal departments to ensure timely resolution.
Follow up with customers until their issues are resolved.
Maintain escalation records and prepare daily MIS reports.
Ensure customer satisfaction through effective communication.
Identify recurring issues and suggest process improvements.
Handle inbound and outbound customer calls.
Required
Skills
Excellent verbal and written communication skills.
Robust problem-solving and decision-making abilities.
Experience in handling customer escalations and complaints.
Ability to manage difficult customers professionally.
Valuable coordination and follow-up skills.
Customer relationship management.
Basic knowledge of MS Excel and CRM tools.
📌 Customer Care Executive Mumbai (India)
🏢 Ultrafresh
📍 India
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