The CRM Executive at Sylvi will be responsible for handling customer queries, maintaining service standards, and ensuring accurate data entry of customer interactions. This role is crucial in supporting the CRM team with daily operations and providing seamless communication across platforms.

Key Responsibilities:
Respond to customer tickets and ensure timely resolution.
Maintain customer data and interaction logs accurately.
Coordinate with internal teams to resolve order-related issues.
Assist in documenting SOPs and process checklists.
Provide support in CRM tool operations and ticketing systems.
Handle order tracking, returns, and logistics communication.

Required Skills & Competencies:

Soft Skills
Task Management
Team Collaboration
E-commerce Shopping Process Understanding
Multitasking
Language Competency – English

Technical Skills




Data Entry & Customer Logs Maintenance
Ticketing System Operations
Basic CRM Tool Familiarity

Qualifications:
Bachelor’s degree or diploma in any discipline.
0–1 year of experience in customer service or e-commerce CRM.

Key Performance Indicators (KPIs):
First Response Time
Ticket Closure Rate
Accuracy in Data Entry
CSAT

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Health insurance
Paid time off

Ability to commute/relocate
Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language
English (Required)

Location
Surat, Gujarat (Required)

Work Location: In person

📌 Customer Care Executive Surat (India)
🏢 Synergy X trends Private
📍 India