Customer Support Intern

Brand: XTREMEX

Job Type: Full-Time Internship

Work Mode: In office

Location: NSP, Pitampura, New Delhi

About XTREMEX

XTREMEX is a growing streetwear and lifestyle apparel brand. We are looking for a proactive and customer-focused Customer Support Intern to assist customers with their queries, order-related concerns, returns, exchanges, and overall shopping experience.

Key Responsibilities
Handle customer queries through WhatsApp, Instagram, email, and phone calls.
Assist customers with order tracking, delivery updates, cancellations, returns, and exchanges.
Resolve customer complaints professionally and efficiently.
Coordinate with the warehouse and operations team regarding order status and shipping issues.
Assist customers with product details, sizing, availability, and purchase-related queries.
Manage customer interactions and maintain accurate records of complaints and resolutions.
Follow up with customers to ensure their issues are resolved.
Handle RTO (Return to Origin), COD, and delivery-related queries.
Maintain a polite, professional, and customer-friendly approach.




Escalate complex issues to the concerned team or manager.
Help improve customer satisfaction and the overall shopping experience.

Requirements
Freshers are welcome to apply.
Good communication skills in English and Hindi.
Basic computer knowledge and familiarity with Google Sheets or Excel.
Valuable problem-solving and communication skills.
Ability to handle multiple customer queries efficiently.
Patience, professionalism, and a customer-first attitude.
Willingness to learn and work in a fast-paced e-commerce workplace.

Preferred Skills
Basic understanding of e-commerce operations.
Familiarity with Shopify or other e-commerce platforms.
Knowledge of WhatsApp Business and customer support tools.
Previous internship or experience in customer service is an advantage.

What We Offer
Hands-on experience in e-commerce customer support.
Learning opportunities in customer service and business operations.
Friendly and collaborative work environment.
Opportunity for a full-time role based on performance.

📌 Customer Support Intern New Delhi
🏢 Xtremex
📍 New Delhi