Opening for Customer Operation Specialist - Contractual role (Renewable)

Shift- 3:30 PM to 12:30 AM (Transport will be provided)

Working days- 5 days

Role & responsibilities:
Manage customer orders and related transactions accurately and within defined service timelines.
Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
Respond to customer inquiries through phone, email, and chat with explicit, skilled communication and timely follow-through.
Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
Collaborate with Field Sales, Supply Chain, logistics,



and customer teams to improve processes, efficiency, and customer satisfaction.

Preferred candidate profile
Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
35 years of experience in customer operations, order management, customer service, or supply chain operations.
Working knowledge of Microsoft Office and customer relationship or order management systems.
Robust communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
Individual contributor role; people-management experience is not required.

📌 Customer Operations Specialist Contractual Mumbai
🏢 General Mills
📍 Mumbai