Provide onsite product application support to customer engineering/process teams.
Develop robust technical relationship with direct customer interface.
Resolved customer’s on-product related issues with explicit problem statement and solution space with supporting data’s.
Pro-actively identifying potential ASML application product opportunities for the customer and involved with customer in evaluation and ensure that they are performed in an efficient manner
Conduct data analysis to ensure that the correct conclusions are drawn from customers acquired experimental data and results reported to ASML and customer
Participate and/or lead projects which are aimed at supporting customer on specific or new technology node. Involved in drafting Statement of Work and discussion with both customer and product engineering group on defining technical specs and timeline.
Preparation of technical presentations and maintain/document transparent communication both internal and external to keep stakeholders informed of the results and progress
Conducting onsite basic training or coordinating requested training for the customer- Weekly reporting/tracking of customer engagement status