Company: OnePlus

Location: Noida

CTC: Up to ₹30,000 per month

In-hand Salary: Up to ₹26,000 per month

Job Responsibilities
Handle customer complaints, grievance management, and escalated cases, including C-level escalations.
Investigate customer grievances and ensure timely and effective resolution.
Manage complex customer issues while maintaining high customer satisfaction.
Coordinate with internal departments to resolve complaints within defined TAT.
Handle dissatisfied customers professionally and provide appropriate resolutions.
Maintain accurate records of complaints, escalations, and actions taken.
Conduct follow-ups to ensure customer concerns are resolved satisfactorily.
Adhere to company policies, quality standards, and service-level agreements (SLAs).





Eligibility Criteria
Minimum 2 years of relevant experience is mandatory.
Experience in grievance management, complaint handling, or escalation management.
Excellent communication and problem-solving skills.
Robust customer-handling and conflict-resolution abilities.
Ability to manage sensitive and high-priority customer complaints.
Basic computer knowledge and proficiency in maintaining customer records.

Interested Candidates

Candidates meeting the above criteria can share their updated CV for further consideration.

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