SUMMARY

: Operation Support Executive

Summary

2coms Consulting Pvt Ltd is currently seeking a motivated individual to join our team as an Operation Support Executive for a prominent client based in Pune. This role is ideal for candidates with a graduate degree, whether they are fresh graduates or possess prior experience in customer support. The position focuses on delivering high-quality assistance through strong communication and analytical abilities, requiring the successful candidate to be fully available for on-site work and adaptable to a structured schedule.

Responsibilities
Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
Utilize robust problem-solving capabilities to address and resolve client inquiries efficiently.
Maintain clear and professional communication in both English and Hindi.
Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
Perform all duties on-site at the Pune office location as required.

Requirements




Possess a graduation degree in any discipline.
Demonstrate excellent verbal and written communication skills in both English and Hindi.
Exhibit robust problem-solving aptitude and the ability to handle complex situations.
Show flexibility and willingness to work from the office premises.
Be available for day shifts with rotational off days.

Benefits
Market-competitive salary package comprising a Night Shift Allowance (NTH) of 17,000 and a Variable Pay (VP) of 4,000.
Standard working hours from 9:00 AM to 6:00 PM.
Work schedule spanning Monday through Saturday.
In office work environment with a virtual interview process.

Role: Customer Service,

Industry Type: BPM / BPO,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Customer service

📌 Customer Service Executive Pune
🏢 2COMs
📍 Pune