Role & responsibilities

Key Responsibilities
Handle customer queries through calls, emails, and chats.
Provide accurate information about products and services.
Resolve customer complaints and service-related issues.
Respond to customer queries promptly and professionally.
Follow up with customers to ensure their issues are resolved.
Maintain customer interaction records in the CRM system.
Keep customers updated about products, services, and developments.
Provide proactive solutions to improve customer satisfaction.
Coordinate with other departments to resolve customer issues.
Maintain customer confidentiality and professionalism.
Achieve performance targets related to customer satisfaction, response time, and issue resolution.





Preferred candidate profile
Previous experience in customer service or a similar role.
Good knowledge of digital tools and technology.
Excellent verbal and written communication skills.
Solid interpersonal and problem-solving skills.
Ability to handle customer complaints effectively.
Ability to work independently and in a team.
Comfortable working in a quick-paced workplace.
Ability to multitask and manage responsibilities.
Customer-focused mindset.
Basic knowledge of CRM software and customer service tools.

📌 Customer Service Operation Mumbai
🏢 Equentis Wealth Advisory
📍 Mumbai