Job Responsibilities
Handle customer relationships and ensure a high level of customer satisfaction.
Manage customer enquiries, feedback, complaints and service requests.
Follow up with customers regarding vehicle enquiries, test drives, bookings and deliveries.
Coordinate with the sales and service departments to ensure smooth customer experiences.
Conduct post-sales and post-service follow-ups to collect customer feedback.
Maintain customer databases, CRM software and daily follow-up records.
Monitor customer satisfaction scores, feedback ratings and complaint resolution.
Manage customer retention activities, loyalty programmes and referral generation.
Handle customer escalations and ensure timely resolution of issues.
Prepare daily, weekly and monthly CRM reports for management.
Ensure timely communication with customers regarding offers, promotions and service reminders.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Siliguri (India)
🏢 DigiInd
📍 India