Role & responsibilities
Always ensure outstanding customer care.
Maintain a friendly, cheerful, and courteous demeanour always.
Courteously and accurately answer inquiries from potential guests and accept resort queries.
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to Standard Operating Procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve member issues, complaints, problems in a quick,



productive manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
Build solid relationships and liaise with all other department's especially housekeeping, MEM team etc.
Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

📌 Front Office Manager Ratnagiri
🏢 Club Mahindra
📍 Ratnagiri