Position: Customer Support Executive – Automobile

Location: Gurgaon

Experience: 3–5 Years

Education: Graduate (B.Tech / Engineering Diploma preferred)

Industry: Automobile preferred

Key Responsibilities:
Handle customer complaints and ensure timely resolution within defined TAT.
Coordinate with dealers, regional teams, call centres, and internal departments.
Manage customer escalations and ensure effective closure.
Conduct dealer reviews and support CRM improvement initiatives.
Identify recurring customer issues and work on process improvements.
Coordinate with Quality, Parts, Sales Support, and Marketing teams.
Support dealer training and customer satisfaction initiatives.

Required Skills:
Positive communication skills in English and Hindi.
Basic automobile technical knowledge.
Proficiency in MS Excel and PowerPoint.
Solid customer-handling and problem-solving skills.
Ability to manage complaints, escalations, and dealer coordination.
Customer-centric approach and valuable time management.

📌 Customer Support Executive – Automobile Gurugram
🏢 EduRun Group
📍 Gurugram