MACOM Technology Solutions is looking for an IT Support Administrator 2 to deliver a broad range of IT services across International
As part of a small and energetic Global IT team, the successful candidate will demonstrate an ability to work independently with their customers in delivering a variety of IT services to US and International offices
The position reports to the IT Support Manager

Position Description:
The IT Support Administrator 2 will provide operational IT support for International Leaders and their teams
The successful candidate will apply practical and pragmatic IT practices and solutions across a range of IT functions
The position requires a self-motivated, hands-on, customer-service orientated individual

Day-to-Day Responsibilities include:
Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Escalate issues to Tier 3 as needed
Provide remote support for US International offices
Perform all work according to defined process while keeping pace with fast business growth
Assist in developing and documenting improvements to current processes




Handle all requests in a quick and timely manner
Taking Ownership Teamwork skills

Key Competencies Required:
Excellent interpersonal skills and a good team player.
Solid English verbal and written communication skills.
3+ years related IT Support experience.
Experience working from a help desk management system.
Flexibility to work in different shifts.
Experience in Email systems (O365 Active Directory)
Experience in MS office suite, IE, and windows 10.
Understanding of mobile device management.
Good troubleshooting skills on Laptop hardware s.
A passion for solving problems.
Ability to work independently and in teams reaching high levels of productivity.
Can see tasks through to 100% completion.
Demonstrates solid work ethic.

Qualifications and Requirements:
BSc/BA/Diploma in IT, Computer Science, or equivalent field.
Technical understanding (technical knowledge across a broad range of technologies and IT systems)
Printer management (Local/Shared)
iPhone Android OS config troubleshooting.
Macintosh support.
Linux support.
Microsoft Intune windows security updates patching.
Understanding of engineering applications (Solid works, Silvaco, Altium etc)

📌 It Support Administrator 2 Bengaluru
🏢 MACOM
📍 Bengaluru