Role & responsibilities
Welcome and greet guests professionally.
Handle guest check-in and check-out procedures.
Manage room reservations and booking inquiries.
Maintain guest records and update details in the PMS.
Handle guest complaints and provide suitable solutions.
Answer telephone calls and respond to emails.
Coordinate with housekeeping for room status updates.
Provide information about hotel facilities and services.
Prepare guest bills and process payments.
Maintain accurate front office reports and records.
Coordinate with other departments for smooth operations.
Ensure guest satisfaction and follow hotel SOPs.
Preferred candidate profile
📌 Front Office Associate Bengaluru
🏢 CIEL HR
📍 Bengaluru
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