Department: Quality Assurance / Customer Service

Reports To: Contact Center Manager Experience: 13 years in QA within a contact center/BPO workplace

Key Responsibilities

Monitor and audit customer interactions across calls, chats, and other channels.

Evaluate service quality, communication, process adherence, and resolution accuracy.

Provide feedback and coaching to agents.

Identify quality gaps, recurring errors, and compliance issues.

Prepare QA reports, conduct calibrations, and recommend corrective actions.
Quality Analyst Sales

Vacancies: 1 Department: Quality Assurance / Sales

Reports To: Contact Center Manager / Sales Manager

Experience: 1–3 years in QA, Sales, or Contact Center Operations

Key Responsibilities

Monitor and audit inbound and outbound sales calls.

Evaluate sales techniques, product knowledge, objection handling, and process compliance.

Identify process deviations and missed sales prospects.

Provide feedback and coaching to improve sales quality and performance.

Prepare QA reports, conduct calibrations, and track improvement actions.

📌 Quality Assurance Int Voice Process Permanent Wfh & Night Shif Delhi
🏢 Rhysley
📍 Delhi