Roles & Responsibilities
Handle inbound and outbound collection calls to follow up on overdue payments.
Contact customers regarding outstanding balances, pending dues, and payment commitments.
Negotiate payment arrangements and encourage timely payment recovery.
Address customer queries related to account balances, billing disputes, and payment status.
Maintain accurate call records, payment updates, and customer interactions in CRM systems.
Follow up on missed payment commitments and maintain collection trackers.
Meet defined collection targets, call quality standards, and process compliance requirements.
Ensure skilled customer communication while handling difficult conversations.
Requirements
Minimum 2 years of experience in voice-based collections .
Hands-on experience managing both inbound and outbound collection calls.
Knowledge of debt recovery, payment follow-ups, overdue accounts, and payment arrangements.
Positive communication, negotiation, and customer-handling skills.
Experience with CRM tools and collection processes.
Ability to work with collection targets and quality parameters.
Customer follow-ups and tracking customer responses.
Aging report analysis.
Understanding payment due dates.
Sending dunning letters to customers