IT Support Analyst

Job Summary

We are looking for an IT Support Analyst with hands-on experience in application and production support. The candidate should have robust troubleshooting skills, experience working with Service Now and SQL, and the ability to investigate production incidents and perform Root Cause Analysis.

Mandatory Skills
Service Now
SQL
Incident Troubleshooting / Incident Resolution
Root Cause Analysis (RCA)

Positive-to-Have Skills
AWS
Power BI

Key Responsibilities Application & Production Support
Provide day-to-day application and production support.
Investigate, troubleshoot, and resolve application and production incidents.
Perform Root Cause Analysis (RCA) for recurring and critical issues.
Coordinate with cross-functional technical teams for timely resolution.

Service Now Support
Work with Service Now for incident tracking, service requests, and operational support activities.




Support Service Now catalog-related requirements.
Coordinate with relevant technical teams for integrations and enhancements based on business requirements.

SQL & Data Support
Use SQL for troubleshooting, data validation, and investigation of application issues.
Monitor data availability and identify data-related issues.
Troubleshoot failures and coordinate with relevant teams for resolution.

Incident Management & Continuous Improvement
Manage and troubleshoot production incidents through to resolution.
Conduct RCA and help identify corrective and preventive actions.
Identify recurring issues and recommend process improvements.
Work with cross-functional teams to improve support processes and reduce manual effort.

Work Timing 12:00 PM to 10:30 PM IST

📌 Production Support Specialist Hyderabad (India)
🏢 UST
📍 India