Role Mode: Hybrid (4 Days WFO & 1 Day WFH) Timing: 2:00PM-11:00PM

We are looking for a Revenue Intelligence Analyst to support Customer Support analytics, reporting, automation, and operational intelligence.

Experience
3–6 years in Business Intelligence, Customer Support Analytics, Revenue Operations, Data Analytics, or Operational Reporting.
Experience handling reporting requirements independently and working with business stakeholders.
Education
Bachelor’s degree in Business, Commerce, Finance, Statistics, Computer Science, Engineering, Data Analytics, or a related field.
Relevant BI/Data Analytics certifications are an added advantage.

Required Skills
Strong hands-on experience with Salesforce reporting and dashboards
Advanced Microsoft Excel, including formulas, PivotTables, lookups,



data transformation, and large datasets
Strong Power BI skills, including dashboards, Power Query, data modeling, and DAX
Robust analytical and problem-solving skills with attention to data accuracy and validation
Ability to analyse Customer Support KPIs, including case volume, backlog, SLA, FRT, MTTR, escalations, and CSAT
Valuable communication and stakeholder management skills
Solid ownership and automation/process-improvement mindset

Preferred SQL, VBA/Macros, Salesforce Service Cloud, Python/R, AI/GenAI, Jira, and service operations analytics.

📌 Revenue Intelligence Analyst Bangalore Urban
🏢 Azuga
📍 Bangalore Urban