Role Summary The Branch Recovery Officer is responsible for branch-level overdue account follow-up, collections execution and timely resolution of overdue cases. The role identifies and prioritizes overdue accounts, conducts customer calls and visits, follows up on pre-action requirements and coordinates with the Branch Manager on high-risk cases. The role maintains recovery status records and supports timely documentation for settled, defaulted and auction-related accounts.

Detailed Responsibilities
Identify and prioritize overdue accounts at the branch for follow-up.
Contact customers via calls / visits to recover overdue amounts within SLA.
Coordinate with the Branch Manager on high-risk or difficult-to-recover accounts.
Support documentation for gold-release / auction of settled or defaulted loans.
Report daily / weekly recovery status to the Branch Manager.





Qualifications & Experience Education: Graduate in any discipline.

Experience: 2–5 years in collections / recovery, preferably NBFC or secured lending.

Skill Set Required

Functional / Technical Skills
Field collections & follow-up techniques
Basic knowledge of recovery norms applicable to secured lending
Documentation for gold-release / auction
Local area & customer knowledge

Soft Skills / Behavioural Competencies
Persuasion & negotiation
Resilience & patience
Empathy balanced with firmness
Reporting discipline & honesty

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages
Adaptable schedule
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Recovery Manager Karur
🏢 Karur Gold Finance
📍 Karur