Role & responsibilities

Customer Relationship Manager
Handle customer inquiries through WhatsApp, phone calls, Instagram, and other communication channels.
Understand customer requirements, preferences, budgets, and design expectations.
Explain cake designs, flavours, sizes, pricing, customization options, and delivery timelines.
Follow up with potential customers and convert inquiries into confirmed orders.
Maintain strong relationships with existing customers and encourage repeat purchases.
Coordinate with the cake design and production team to ensure orders are completed as promised.
Manage customer orders, advance payments, order confirmations, and delivery schedules.
Maintain customer databases and update order details accurately.
Resolve customer complaints professionally and provide timely solutions.
Follow up after delivery to collect feedback and improve customer satisfaction.




Inform customers about current designs, seasonal offers, and special promotions.

Preferred candidate profile
Excellent communication and interpersonal skills.
Robust customer-handling and relationship-building abilities.
Good follow-up, coordination, and organizational skills.
Basic computer knowledge and familiarity with WhatsApp Business, Excel, and Google Sheets.
Ability to handle multiple customer inquiries and orders efficiently.
A positive attitude, patience, and a customer-first mindset.
Previous experience in customer service, sales, or relationship management is preferred.

Perks and advantages

performance bonus

Perks and benefits

Festive Bonus, Performance bonus

📌 Customer Relationship Manager Gurugram
🏢 Divya Saxena
📍 Gurugram