IMMEDIATE JOINERS ONLY

Key Responsibilities
Lead and manage a team of customer service associates handling inbound and/or outbound US voice interactions.
Monitor team performance against key metrics, including productivity, quality, customer satisfaction, and service levels.
Conduct regular performance reviews, provide feedback, and coach team members to improve performance.
Ensure adherence to process guidelines, quality standards, compliance requirements, and client expectations.
Manage escalations and support the team in resolving complex customer queries.
Track daily performance metrics and prepare operational reports.
Drive team engagement, attendance, productivity, and overall process performance.

Mandatory Requirements
Prior experience in an international voice process is mandatory.
BFSI (Banking, Financial Services, and Insurance)



domain experience is mandatory.
Prior Team Lead experience in a voice-based process is required.
Solid communication, team handling, coaching, and performance management skills.
Must be an immediate joiner.

Significant Screening Criteria
Candidates with only chat or email support experience will not be considered.
BFSI experience is essential; candidates from food delivery or other non-BFSI domains, such as DoorDash, will not be considered.
Candidates must have hands-on experience in an international voice process.
Only immediate joiners should apply.

Interested candidates who meet all the mandatory criteria are encouraged to apply.

📌 Team Lead International Voice Process Sahibzada Ajit Singh Nagar (India)
🏢 freelance
📍 India