Role & responsibilities
Support the sales team in preparing freight quotations for Air, Sea, and Land shipments.
Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for rates and shipment updates.
Follow up with customers regarding quotations, shipment status, and service requirements.
Maintain customer records, sales reports, and shipment databases in CRM/ERP systems.
Coordinate with operations and documentation teams to ensure smooth execution of shipments.
Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB, Delivery Orders, etc.
Assist the sales team in achieving monthly and yearly sales targets.
Handle customer inquiries, complaints, and resolve service-related issues promptly.
Monitor shipment movements and provide regular updates to customers.




Support business development activities and maintain robust customer relationships.
Prepare MIS reports, sales performance reports, and management updates.
Ensure compliance with company SOPs and freight forwarding regulations.

Preferred candidate profile Valuable communication and interpersonal skills.

Knowledge of International Freight Forwarding procedures.

Understanding of Import & Export documentation.

Ability to coordinate with multiple stakeholders.

Customer service orientation and problem-solving skills.

Positive negotiation and follow-up abilities.

Proficiency in MS Office (Excel, Word, Outlook).

Experience in CRM or logistics software is preferred.

Ability to work under pressure and meet deadlines.

📌 Sales Support Coordinator Bengaluru
🏢 Yusen Logistics
📍 Bengaluru