Provide day-to-day Human Resources business partnering and employee relations for business vertical in Cards.
Role Accountability
Provide direction and expertise for full scope of HR services including: selection, employee relations, employee compensation, employee engagement and organizational design for functions in scope
Drive timely rollout and closure of HR processes within the business (Performance Management, Salary Planning/ Reward Management and Talent Management), cross-functional communication and the transfer of learning and best practice sharing within the HR network
Drive employee connect sessions and other engagement initiatives, give feedback to the employees and Sr. Management team, resolve issues and employee concerns
Coach and counsel employees regarding HR policies and procedures with respect to transfer, promotion, compensation, benefits and conditions of employment. Drive internal job postings for the vertical as per the process and ensure the closure within specified timelines
Identify, select and retain valuable talent to ensure a agile pipeline of talent
Play role of an employee advocate, balancing fair labor standards, Card policy and practice and business needs
Partner with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital
Ensure adherence to infosec and data security guidelines while managing employee/organizational data
Ensure a culture of teamwork, partnership and transparency by working closely with all stakeholders
Measures of Success
No defects arising out of processes
Open position closure within TAT (shared responsibility with TA)
Timely & satisfactory resolution of employee queries
Positive VOEs on employee satisfaction surveys conducted
Process adherence as per MOU
Technical Skills / Experience / Certifications
Ability to objectively analyze current practices, identify improvement opportunities, build consensus and drive implementation
Solid working knowledge of HR policies, processes & practices
Experience of handling sensitive/confidential data & people matters
Strong understanding of business, processes & policies
Competencies critical to the role
Stakeholder Management
Problem Solving Skills
Influencing Ability
Assertiveness
Collaboration & Teamwork