Key Responsibilities:
Manage incoming phone calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to Delight customers

Skills & Requirements:

Essential
0 - 3 years of experience in tele-calling, customer service
Positive spoken English; Hindi fluency is mandatory.
Solid persuasion skills with qualified communication.

Personality Traits
Confident, patient, and customer-friendly.
Consistent performer with ability to handle objections.
Organized, disciplined, and target-oriented.

📌 Customer Support Executive Hindi Bengaluru (India)
🏢 Ample Technologies
📍 India