(JD)

Service & Parts Coordinator

Company: Anugraha Construction Equipment Services and Support Pvt. Ltd.

Location: Bangalore

Department: Service & Parts

Experience: 4 to 10 Years

Job Summary

Anugraha Construction Equipment Services and Support Pvt. Ltd. is looking for an experienced Service & Parts Coordinator to manage service operations, spare parts coordination, inventory management, warranty claims and customer support for Mahindra Construction Equipment.

Roles & Responsibilities
Service Coordination
Coordinate with Service Engineers for machine breakdowns and service requirements.
Schedule preventive maintenance and breakdown services.
Track service calls and ensure timely closure.
Coordinate with customers regarding service updates.
Monitor service engineers daily activities and reports.
Spare Parts Management
Handle spare parts enquiries and order processing.
Prepare quotations, purchase orders and invoices.
Coordinate with stores for spare parts availability.
Follow up on pending orders and dispatches.
Monitor stock levels and inventory movements.
Handle GRN and parts inward/outward records.
Warranty & AMC
Process warranty claims and follow up for approvals.
Maintain AMC records and renewal details.




Coordinate warranty-related activities with the service team.
Track pending warranty claims.
Documentation & Reporting
Prepare daily, weekly and monthly service reports.
Maintain job cards, service records and machine history.
Maintain parts stock and consumption reports.
Handle service documentation and billing records.
Update records in ERP systems and MS Excel.
Team & Customer Coordination
Coordinate with Service Engineers, Service Managers and customers.
Follow up with suppliers, vendors and transport agencies.
Ensure timely communication between service and parts departments.
Support the team in daily service operations.

Required Skills
Knowledge of Mahindra Construction Equipment and spare parts.
Robust coordination and follow-up skills.
Positive knowledge of MS Excel, Word and ERP systems.
Experience in inventory and warehouse management.
Positive communication and customer-handling skills.

Qualification & Experience
Diploma / Any Graduate
4 to 10 years of relevant experience in construction equipment service and parts coordination.
Experience handling Mahindra Construction Equipment will be an added advantage.

Work Location: Bangalore, Karnataka.

📌 Service & Parts Coordinator Back Office Bengaluru
🏢 Anugraha Construction Equipment Services and Support Private
📍 Bengaluru