Role: Malayalam/Tamil_Success Coach

Location: Hyderabad, Work from Office

Working Days: 6 days/week

Experience: 6 months to 1 year

Preferred Background: EdTech student mentoring / student success / academic counselling

Language: Malayalam and Tamil mandatory; English is a plus

We are hiring a Malayalam Success Coach for the Academy Student Success team.

The role involves driving student engagement, mentoring follow-ups, inactive learner activation, student/parent connects, and regional student success ownership for the Kannada-speaking student base.

The ideal candidate should have prior EdTech mentoring or student success experience, strong Kannada communication, valuable follow-up discipline, and the ability to build trust with students and parents while identifying concerns and escalating them on time.

Key Responsibilities:
Drive student engagement and mentoring follow-ups for Malayalam,Tamil speaking students.
Conduct student and parent calls to understand learning progress, concerns, and support requirements.
Identify inactive, demotivated, or low-engagement learners and take timely follow-up actions.
Guide students on learning plans, course progress, session participation,



and next steps.
Capture student concerns clearly and escalate unresolved cases to the right internal teams.
Maintain tracker, CRM, call remarks, dispositions, and next-action hygiene.
Support regional student connects, group sessions, and engagement initiatives where required.
Maintain professional communication without false commitments on placements, support, refunds, or policy outcomes.

Must Have:
6 months to 1 year EdTech mentoring, student success, or academic counselling experience.
Solid Kannada communication.
Comfortable with student and parent calls.
Strong student follow-up discipline.
Ability to identify student concerns and escalate where needed.
Basic tracker/CRM hygiene.
Alignment with Hyderabad WFO and 6-day working.

Valuable to Have:
Experience conducting group sessions or student connects.
Parent counselling experience.
Basic understanding of tech/coding learning programs.
English communication for internal coordination.
CRM/dialer/Google Sheets exposure.

Role Type: Individual Contributor Compensation: up to 4.2 LPA

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